What is diagonal communication

Important components of communication

Information channels:

The information channels refer to the transfer of information. This can be done in different ways. A distinction is made between downward communication, upward communication, horizontal communication and diagonal communication. Downward communication is communication from the supervisor to the employee, and upward communication is when it is done in the opposite direction. In the case of horizontal communication, information is passed on between two employees of equal status, in the case of diagonal communication between two employees at different hierarchical levels. (Gerckens 2007: 26 ff.)

The aim of the management level should be to make their goals and plans transparent so that the employees can identify with the company. The possibilities are diverse, including information events, publications e.g. on the in-house Internet, but also keeping quality management manuals. Important certification procedures such as the KTQ, i.e. the cooperation for transparency and quality in the healthcare system, take up this aspect.

However, the passing on of information regarding changed processes or service instructions is also important in order to ensure the same working method.

In contrast, communication between colleagues is usually required for the actual work process.

Information content:

This page is only partially displayed in the demo. You have to log in for full access!

Printing and copying of the page is only possible for registered users!

Are the Quality management officer or responsible for the Personnel development In a hospital or a care facility, it is worth implementing your own learning management system with e-learning courses

For registration!

With your registration you get full access to all 51 courses and the commented 545 control questions.

For each successfully completed course, advanced training points are awardedRbP - Registration of Vocational Nursing GmbH". The 6-month access costs one time 24.00 euros (lump sum), i.e. the equivalent of 4.00 € per month!

Further information on registration!

At the moment you will find 51 courses on the following topics:

  • Nursing Basics (3 courses)
  • Organ systems of humans (2 courses)
  • Basics of Anatomy and Physiology (5 courses)
  • Health Care and Prevention (3 courses)
  • Ethics (1 course)
  • Patient observation body temperature (3 courses)
  • Patient monitoring pulse (2 courses)
  • Blood pressure patient observation (4 courses)
  • Patient observation breathing (3 courses)
  • Care for breathing disorders (1 course)
  • Emergency and Resuscitation (7 courses)
  • The ear - hearing - hearing loss (1 course)
  • National Expert Standards - Introduction (1 course)
  • Expert standard pain management in nursing (1 course)
  • Expert standard fall prevention in nursing (7 courses)
  • Expert standard pressure ulcer prophylaxis in nursing (1 course)
  • Expert standard nutrition management to ensure and promote oral nutrition in care (2 courses)
  • Patient observation urine excretion (4 courses)

There is free trial access to all 51 courses

They contain around 1/3 of the course pages in full text. All other pages are displayed partially. No registration is required for this! You can find test accounts here.

Ident number: 20091216

You do not want to sign in, right now? No problem! Simply visit other test pages for this course or other courses.

Further free information (addresses of training centers, examination questions, specialist work and information on nursing training and further education) can be found at www.pflege-kurse.de


to the top